Home security that's simply refined.

Effective date: July 8, 2026

This Privacy Policy explains how Alder Home Security and its authorized Mississippi dealers ("Alder," "we," "us," or "our") collect, use, share, and protect information when you visit this website, request a quote, purchase a system, or use our monitoring services.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact details such as your name, mailing address, phone number, and email address
• Information submitted through our free quote form, including your property type and equipment preferences
• Account and billing information if you become a customer, including payment method details processed through our payment provider
• Communications you send us by phone, email, chat, or through a sales representative

We also automatically collect certain technical information when you visit our site, such as your IP address, browser type, device information, and pages visited, through cookies and similar technologies.

2. How We Use Your Information

• To generate and follow up on free security quotes
• To design, ship, install, and activate your security system
• To provide 24/7 monitoring and emergency dispatch services
• To bill for monitoring services and equipment financing
• To contact you about your order, service appointments, or account
• To send you marketing communications about current and future offers, where you have consented to receive them
• To comply with legal, regulatory, and law enforcement requests

3. Telephone & Text Communications (TCPA)

By submitting a quote request or providing your phone number, you consent to receive calls and text messages from Alder or its authorized Mississippi dealers at that number, including by automated dialing systems or prerecorded messages, regarding current and future marketing offers. Consent is not a condition of purchase. You may opt out at any time by replying "STOP" to any text message or by calling us at the number listed on this site.

4. How We Share Information

We do not sell your personal information. We may share information with monitoring centers and emergency dispatch services, shipping carriers such as UPS and FedEx, payment processors and financing partners, service providers who help us operate our business, and law enforcement or government authorities when required by law.

5. Data Retention

We retain customer and account information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Choices

• You can opt out of marketing texts or calls at any time as described above
• You can request access to, correction of, or deletion of your personal information by contacting us
• Mississippi residents may have additional rights regarding their personal information; contact us to make a request

7. Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or would like to make a request regarding your personal information, contact your local Alder Mississippi office at the phone number or address listed on our homepage.

Alarm systems contractors in Mississippi are required by law to be licensed by the Mississippi State Board of Contractors, Electrical Examining Board. The information below identifies the license under which this business operates.

Alarm Contractor License

Monitoring Center

24/7 alarm monitoring and emergency dispatch is provided by a UL-listed central monitoring station on Alder's behalf. In the event of a triggered alarm, monitoring personnel will attempt to contact you and your designated emergency contacts before dispatching local emergency services.

Equipment Ownership & Warranty

Security equipment provided as part of a monitoring agreement remains covered under a lifetime warranty for as long as the associated monitoring plan remains active. Equipment financing, where applicable, is disclosed separately in your service agreement.

Right to Cancel

Mississippi law and your service agreement govern your right to cancel. Details on cancellation windows, early termination terms, and moving accommodations are provided in your signed monitoring agreement at the time of purchase.

Sales Practices

Alder Mississippi representatives will always identify themselves, present valid company identification upon request, and will not misrepresent themselves as being affiliated with a competitor, government agency, or utility company. If you have concerns about a sales interaction, contact us using the details on our homepage.

Questions About Licensing

To verify a contractor's license status, Mississippi residents can contact the Mississippi State Board of Contractors directly. For questions about this business's licensing, contact your local Alder Mississippi office.